Article 1. Preamble

Sylgue, a limited liability company, with a share capital of 7,622.45 euros, registered in the Trade and Companies Register of Paris under number 323 223 651, whose registered office is located at 12, rue du Pont aux choux – 75003 Paris (hereinafter "the Company") publishes the website accessible electronically at the URL: https://www.zedby.com/fr/.

Contacts :

• Tel: +331 43 70 02 43
• Email address: contact@zedby.com

This site is exclusively reserved for retail and wholesale sales aimed at providing individuals, end consumers with suits, shirts, and accessories for men.

Any use of the services offered on the site implies, by the client, the consultation, understanding, and acceptance of these general conditions.

The client declares having obtained all the necessary information regarding the use of the site and the quantitative as well as qualitative characteristics of the services offered there.

Article 2. Definitions

The terms defined below shall have the following meaning between the parties:

• "articles": the costumes, shirts, and accessories of the brand ZED BY made available for sale on the site within the limits of available stock or specifically manufactured for the customer at their request according to the options offered on the site;
• "client": refers to the person with full legal capacity who places an order on the site as a final consumer;
• "company": refers to the company that publishes the site https://www.zedby.com/fr/ and offers for sale the items available on the said site;
• "party": refers in the singular indistinctly to the company or the client, and in the plural to the company and the client together;
• "site": website accessible at the URL https://www.zedby.com/fr/ published by the company;
• "user": any person using the site, whether a simple internet user or a customer.

Article 3. Purpose

The purpose of these general conditions is to define the terms and conditions of sale of the items offered by the Company on the site.

They govern all the necessary steps for placing the order and for tracking the order between the contracting parties.

They specifically define the rights and obligations of the Company and those of the client.

Article 4. Enforceability of General Terms and Conditions

These general terms and conditions are binding upon acceptance by the client.

The Company reserves the right to adapt or modify these general conditions at any time. They then apply to orders for services concluded after their online publication.

In any case, the version of the general terms and conditions of sale applicable to the customer is the one accepted by them at the time of validating their order.

The documents available online accepted at the time of the order take precedence over all earlier paper or electronic versions.

The general conditions are permanently accessible on the site.

Article 5. Access Conditions and Site Security

5.1 Access to the site

Access to the site is free and open to any user with internet access. All costs related to access, whether for hardware, software, or internet access, are solely the responsibility of the user. The user is solely responsible for the proper functioning of their computer equipment as well as their internet access.

The Company cannot be held responsible for the proper functioning of the user's computer equipment as well as their access to the internet.

The Company reserves the right to supplement or modify, at any time, the site and the services available there based on the evolution of technologies.

5.2 Security

The Company acknowledges that all personal data is subject to compliance with the applicable legal framework for the security of personal data.

The Company commits to taking the necessary measures required to ensure the security of personal data processing in compliance with data protection regulations.

Article 6. Client account

6.1 Creation of a customer account

Placing an order in the manner detailed below can optionally be done through a customer account.

To create a customer account, the customer will be asked to provide a username and a password as well as a valid email address.

The client guarantees the accuracy of the information provided for the purposes of their registration.

Once the form is validated, a confirmation email will be sent to open the said customer account.

6.2 Client account and password

The client is solely responsible for the preservation and confidentiality of their identifiers and password, which are strictly personal to them, and agrees to take all necessary measures to ensure this perfect confidentiality, including regularly changing it.

The client is solely responsible for the use that will be made under their password until they have requested a change of it under the aforementioned conditions.

The Company's liability cannot be sought in the event of fraudulent or abusive use or due to a voluntary or involuntary disclosure to anyone of its identifiers and/or passwords.

6.3 Account Deletion

Creating a customer account is free, and it can be closed at any time by the customer by sending an email to the following address: contact@zedby.com.

This deletion, whether it occurs at the initiative of the client or at the initiative of the Company, results in the deletion of all information related to the client account, without the client being able to claim any damage suffered in this regard.

Only the data necessary for accounting documents and supporting documents will be retained in accordance with applicable provisions to enable the Company to meet its legal and regulatory obligations in this regard.

Article 7. Articles

The items offered for sale by the Company are those listed on the site on the day of its consultation by the customer. The items are offered on the site within the limits of available stock or may be manufactured at the customer's request according to the options proposed on the site.
As part of the sale of items, the Company offers a description of the items in the form of product sheets.
The descriptive sheet includes the photograph, the price, the available sizes and models, the description, as well as the special features of the items.
The client is solely responsible for their choice of items and their suitability for their needs, so that the Company's liability cannot be sought in this regard.
The Company reserves the right, at any time, to remove any item from the site and/or modify the descriptive sheets of the items.

Article 8. Order of items

8.1 Order Steps

The benefit of the services implies full and complete acceptance of these general conditions by checking the box dedicated for this purpose.

The ordering of the items includes the following steps:

• Step 1: optional prior identification of the client via their client account by entering their username and password;
• step 2: selection of the item(s) on the site;
• step 3: filling the cart;
• Step 4: click on "Validate my cart" to confirm the cart or "Refresh the cart" to correct the order;
• Step 5: choice of billing address, delivery address, delivery method, and payment methods. The personal information necessary for processing the order and delivering the order is mandatory;
• Step 6: The customer agrees to optionally receive an invitation to provide feedback on the purchased products a few days after placing the order.
• step 7: final acceptance of the order by clicking on "ORDER" and checking the box for acceptance of the general terms and conditions in effect on the day of the order;
• Step 8: Payment of the order.

'Any order is subject to the prior acceptance of the Company. The Company accepts the customer's order by sending, within a reasonable time following the placement of the order and no later than at the time of delivery of the ordered item, a summary email of the order, particularly regarding the chosen delivery method and the total amount of the order, and containing:'

• the price including tax;
• the invoice;
• the reminder of the shipping deadline.

The Company shall not be held responsible in the event of a typing error that prevents the issuance of the confirmation email.

The order will only be considered after payment has been accepted. Any payment rejection will result in the cancellation of the order, with the customer being informed, which will mean that the service will not be carried out.

The Company reserves the right not to validate the order in case of:

• unavailability of an ordered item;
• existence of a payment arrears or a dispute arising from a previous order;
• abnormal or abusive exchanges and returns.

In these cases, no charge corresponding to the ordered items will be made.

8.2 Order Tracking

For any questions regarding the tracking of their order, the customer can check their customer account on the website or contact the company by phone [+331 43 70 02 43] or by email. [contact@zedby.com].

Article 9. Prices

The prices of the items are indicated in euros, all taxes included. They take into account the Value Added Tax (VAT) on the day of the order and any other applicable tax. If customs duties, local taxes, or import duties are required, these charges are the responsibility of the Buyer and fall under their full responsibility, both in terms of declarations and payments to the relevant authorities and/or organizations. It is their responsibility to inquire with the competent authorities.

Prices are only valid for the duration during which they are accessible electronically on the site.

The selling prices of the items may be changed by the Company at any time. This change will be communicated to the customer before any order.

'Before the order is confirmed by the customer, the total amount of the order will be indicated in euros, including all taxes (T.T.C).'

The prices of the items offered do not include the communication costs related to the use of the site, which remain the responsibility of the customer, as well as the delivery charges. The delivery charges will be indicated before the final acceptance of the order.

Article 10. Payment of the order

To settle the order, the customer has, according to their choice, the payment methods offered by the Company.

The only accepted payment methods are as follows:

• bank cards: CB, Visa, Mastercard, and American Express;
• payment account: Paypal, Google pay, Apple Pay.

Payment for an item is made online in a single transaction at the time of the order.

Article 11. Delivery

11.1 Principles

Delivery refers to the transfer of physical possession of the ordered item to the customer.

Delivery will be made according to various methods indicated at the time of order and left to the discretion of the Company. The different delivery fees and terms are presented on the site.

The customer will be informed, by email to the address provided in their customer account or on the online form filled out, of the shipment of the ordered items.

11.2 Transfer of Risks

"All risk of loss or damage to the items is transferred to the customer at the moment when the customer or a third party designated by them, other than the carrier proposed by the Company, physically takes possession of the ordered items."

11.3 Delivery times, costs, and locations

The order will be delivered on the date or within the timeframe indicated to the customer and subject to full payment of the price.

Delivery times are specified to the customer when placing their order, according to the delivery address provided by the customer and the delivery method chosen by the Company, among the following delivery methods:

- In France: Chronopost relay, delivery within 72h to a relay point for €3.90; free delivery for purchases over €200, Chronopost (delivery within 24h) for €9.90.

– Zone 1 (Germany, Austria, Italy, Spain, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Lithuania, Malta, Poland, Norway, Luxembourg, Ireland, Portugal, Czech Republic, United Kingdom UK, Romania, Slovakia, Slovenia, Sweden, Netherlands): DHL EXPRESS delivery in 48h for €14.90

– Zone 2 ( Switzerland ): DHL EXPRESS delivery 72h at €14.90.

– Zone 3 (Canada, United States): DHL EXPRESS delivery in 48h for €29.

– Zone 4 (Africa, Mexico, South America): DHL EXPRESS 72h at €39.

Delivery charges are to be added to the total price of the order.

The items are delivered to the address provided by the customer at the time of the order.

11.4 Customs Duties

Depending on the Buyer’s delivery address, different tax rules and other fees may apply. If the Buyer has products shipped outside of France, they may be required to pay import duties upon receipt of their products. Zed By cannot control these fees and cannot predict their amount. The Buyer will be responsible for the payment of these taxes and customs duties not included.

Article 12. Return of items

12.1 Right of Withdrawal

12.1.1 Deadlines and Scope

The customer has a legal withdrawal period of fourteen (14) clear days from the receipt of the items to declare that they wish to exercise this right of withdrawal, at no cost and without having to justify their decision.

This withdrawal period runs from the date on which the customer physically took possession of the item(s).

For orders consisting of multiple items delivered separately or for orders of an item made up of lots or multiple parts with delivery staggered over a defined period, the deadline runs from the receipt of the last item or lot or the last part.

If this deadline expires on a Saturday, Sunday, or a public holiday or non-working day, it is extended until the next working day.

The right of withdrawal is exercised without penalty, except for the return shipping costs of the item, which are the responsibility of the customer.

The customer may also request an exchange of the item within the same fourteen (14) day period from the receipt of the items, subject to available stock.

12.1.2 Terms of exercising the right of withdrawal

To exercise his right of withdrawal, the customer must notify the Company of his decision to withdraw by means of a clear statement expressing his intention to withdraw by postal mail or email sent to the following contact details:

1. by postal mail to the address: Sylgue – 91, rue de Turenne – 75003 PARIS;

2. by email at the address: contact@zedby.com.

A confirmation of receipt of the withdrawal will then be sent to the customer by the company without delay by email.

The customer must fill out the downloadable withdrawal form online at the address (click here) and return it with the items being sent back by post.

To ensure that the withdrawal period is respected, the customer simply needs to submit their request before the expiration of the withdrawal period.

12.1.3 Returns, exchanges and/or refunds

To return the item, the customer must send the items back to the Company without excessive delay, and no later than fourteen (14) days from the receipt of their order. An item can be exchanged multiple times, provided it is within the allotted time of 14 days from the receipt of the first order.

The direct costs of returning items are the responsibility of the customer, who also bears the risks. Thus, the customer is informed that the return fees are at their expense and may vary depending on the methods chosen by them.

The client is informed that their liability will be engaged with respect to the Company regarding the depreciation of the item resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of these items.

The client is thus informed that the items must be returned:

• in new condition in their original packaging;
• accompanied by the return slip downloadable at the following URL: (click here) ;
• undamaged and complete;
• not damaged or soiled under conditions exceeding simple use for testing purposes;
• without soiling, perforation, tearing, burning, discoloration, deformation.

We inform our customers that any opened shirt will not be returned or exchanged.

In the event of the customer exercising their right of withdrawal, the Company will reimburse all amounts paid, except for delivery charges, without unjustified delay and in any case, no later than thirty (30) days from the receipt of the items by the Company.

It is the client's responsibility to keep proof of their postal shipment.

"The refund will be made using the same payment method as that used by the customer during the initial transaction, unless different terms have been expressly accepted by the latter. In any case, this refund shall not incur any fees for the customer."

Article 13. Customer service

A customer service is available and allows the customer to obtain information regarding order tracking, the exercise of the right of withdrawal, or to invoke warranties.

These requests for information can be made in writing and sent to customer service at the following email address: contact@zedby.com.

1. The customer can also call customer service at the following phone number: 01 42 72 50 39 from Monday to Friday from 10 a.m. to 5 p.m.

Article 14. Intellectual Property

The present does not entail any transfer of any kind of property rights, particularly intellectual property rights, on the elements belonging to the Company for the benefit of the client, who in any case refrains from any action and any act that could directly or indirectly infringe upon the intellectual property rights of the Company.

In this regard, it is specified that the content of the site, the general structure as well as the trademarks, designs, models, animated or non-animated images, texts, photographs, logos, graphic charters, software and programs, search engines, databases, sounds, videos, domain names, design, and all other elements comprising the articles and the site or any other information contained therein, without this list being exhaustive, are the exclusive property of the Company or the partners or third parties who have granted it a license, and are protected by intellectual property rights that are or will be recognized to them under the applicable laws.

Any reproduction and/or representation, in whole or in part, of any of these elements, without the express permission of the Company, is prohibited and would constitute, in particular but not exclusively, an infringement punishable by the provisions of the Intellectual Property Code.

Article 15. Force majeure

The Company cannot be held responsible for the non-performance of these terms due to a case of force majeure (notably, disruption or total or partial strike, particularly of postal services and means of transport or communications).

Furthermore, the Company cannot be held responsible when the poor execution or non-execution of these presents is attributable to an unforeseen and insurmountable event caused by a third party or by the client.

This article shall survive the termination of these presents regardless of the reason or cause.

Article 16. General stipulations

16.1 Language

These general conditions are written in French.

If these general conditions are translated into a foreign language, the French language shall prevail over any other translation in the event of a dispute, litigation, difficulty of interpretation or execution of these conditions and, more generally, regarding the existing relations between the Company and the client.

16.2 Entirety

These express the entirety of the parties' obligations.

16.3 Nullity

If one or more provisions of these general conditions are held to be invalid or declared as such under a law, regulation, or as a result of a final decision of a competent jurisdiction, the other provisions shall retain their full force and scope.

Article 17. Applicable Law

These general terms and conditions are governed by French law.

This applies to both substantive rules and formal rules, notwithstanding the places of performance of substantial or ancillary obligations, subject to mandatory provisions that are intended to apply to the client in their capacity as a consumer.

Article 18. Dispute Resolution

The client, when he is a consumer, is informed by the Company of the possibility of resorting, in the event of a dispute regarding these general conditions, to the consumer mediation procedure under the conditions provided for in Title I of Book VI of the Consumer Code.

Article 19. Jurisdiction competence

In the event of a dispute regarding the interpretation or execution of these general conditions, the competent jurisdiction will be determined in accordance with the common law provisions governing the relationships between a consumer on one hand and a professional on the other.