FAQ ZED BY

You can only have one customer account at Zed By.

1. Place your cursor at the top right of the homepage and click on “my account”
2. Then enter your email address and the desired password in the registration section.

You will receive an email confirmation of your account creation.

Creating an account allows you to more easily access certain services exclusively reserved for members.

You have the possibility to modify your data by going to My account > my information > then once your information is entered click on “save changes”.

To change your password click on "forgot password" then enter the email address linked to your account, then check your mailbox (also checking your spam mail) and click on the password reset link, then enter your new password and click save.

If you wish to delete your account, send us an email at ​contact@zedby.com to notify us and we will take the necessary steps to have your account deleted quickly.

Stay connected by subscribing to Zed By news, for that, just enter your email address at the bottom of our site and you will then receive all our current offers and promotions!

The delivery and billing address can be changed in the section my account > my information.

Do not panic, we are here to help you.
Write to us at: contact@zedby.com or on Whatsapp at: +33 1 43 70 02 43.
We respond to your messages within 24 to 48 hours!

You can always cancel your order if it has not yet been prepared, you just need to send us an email at contact@zedby.com.

You cannot modify an order after validation.

You have the possibility to track the progress of your order by clicking on the tracking link received by email at the time it was shipped.

Unfortunately, once an item is out of stock on our website, it will no longer be available again because we receive models in limited series.

Promotional codes are limited in time and can be used until a certain date.

The package will be delivered to the nearest post office and the mail carrier will come the next day. If you are not there multiple times. The post office will send the package back to us and you will not be reimbursed.

You have the possibility to return your suit to us within a maximum period of 14 days from the receipt of your order, in its original packaging and in perfect condition. You must download this form, fill it out, and place it in your return package.

Return shipping costs are the responsibility of the customer.

Return shipping costs are the responsibility of the customer.

Refunds are processed 72 hours after receipt of the return package.

Our suits are not custom-made, we have all sizes available, from size 46 to size 60. However, if you need adjustments, we can direct you to a tailor who will be able to readjust your suit!

Zed By offers the Stripe payment system which allows you to pay your order by Visa, Mastercard, American Express credit card or via Paypal.

An invoice is sent to you by email, a few minutes after the validation of your purchase.