FAQ ZED BY

You can only obtain one customer account at Zed By.

1. Place your cursor at the top right of the homepage and click on "my account"
2. Then enter your email address and the desired password in the registration section.

You will receive an email confirmation of the creation of your account.

Creating an account allows you to more easily access certain services exclusively reserved for members.

You have the option to modify your data by going to My account > my information > then once your information is entered, click on "save changes."

To change your password, click on "forgot password," then enter the email address linked to your account, then check your inbox (also checking your spam folder) and click on the password reset link, then enter your new password and click on save.

If you wish to delete your account, send us an email at the addresscontact@zedby.comto let us know and we will take the necessary steps to have your account deleted quickly.

Stay connected by subscribing to Zed By's news; all you need to do is enter your email address at the bottom of our site, and you will then receive all our current offers and promotions!

The delivery and billing address can be changed in the my account > my information section.

Don't panic, we are here to help you.
Write to us at the address: contact@zedby.com or on Whatsapp at: +33 1 43 70 02 43.
We respond to your messages within 24 to 48 hours!

You can always cancel your order if it has not yet been prepared, you just need to send us an email at the addresscontact@zedby.com.

You cannot modify an order after validation.

You have the option to track the progress of your order by clicking on the tracking link received by email at the time it was shipped.

Unfortunately, once an item is out of stock on our website, it will not be available again as we receive models in limited series.

Promotional codes are time-limited and can be used until a certain date.

The package will be delivered to the nearest post office and the postman will come by the next day. If you are not there several times, the post office will return the package to us and you will not be refunded.

You have the option to return your suit within a maximum of 14 days from the receipt of your order, in its original packaging and in perfect condition. To do this, you must download this form, fill it out, and place it in your return package.

Return shipping costs are the responsibility of the customer.

Return shipping costs are the responsibility of the customer.

Refunds are processed 72 hours after the receipt of the return package.

Our suits are not made to measure, we have all sizes, from size 46 to size 60. However, if you need adjustments, we can direct you to a tailor who will be able to alter your suit!

Zed By offers the Stripe payment system which allows you to pay for your order using Visa, Mastercard, American Express, or via Paypal.

An invoice has been sent to you by email, a few minutes after the validation of your purchase.